Terms of service.
The terms a Glasshouse account runs under: what a credit buys, how a run ends, and what a report is and is not. Glasshouse is offered to businesses only.
This is an English rendering. The binding version is the German one at /agb/.
These terms are a draft for Creative Human AI GmbH and its counsel to correct and sign off. 9 particulars are still marked pending below. Each names what has to be supplied; none carries an invented value.
1. Scope
These terms are between you and Creative Human AI GmbH, Hedda Zinner Weg 7a, 18106 Rostock, Germany ("we"). They govern the use of Glasshouse by businesses (§ 14 BGB), legal persons under public law and public-law special funds. Glasshouse is not offered to consumers. A customer's own terms apply only where we have agreed to them in writing.
2. What the service is
Glasshouse plays a decision forward against a synthetic public. You upload the materials behind the decision, ask a question about how the world will react, and the product has synthetic personas react to one another in timed rounds; the result is a report whose claims trace back to individual personas, posts and graph nodes.
A report is a decision aid, not advice: not legal, tax, financial or investment advice, and not a professional opinion. It does not predict how a real public will react. What you decide on the strength of it stays your decision.
3. Credits, tiers and top-ups
Credits are prepaid units of computation. One credit is a set quantity of simulation-stage output tokens; the conversion in force sits in the price table the displayed price is computed from.
The price of a run follows from the number of participants, the number of platforms, the tier you choose and the model preset the run is configured with. A preset whose models cost more per token costs more per run. It is shown before the run starts and becomes binding when you confirm it; if the room resolves differently between the quote and the confirmation, the price is recomputed rather than quietly charged.
A run ends when the budget bought for it is spent, at a round boundary and never mid-round. How many rounds that turns out to be follows from the run itself, so the product shows an estimated range and never promises a round count.
The free credits a new account starts with are granted at no charge, are not transferable and cannot be paid out.
Free credits: set how long they are valid and whether a grant can be withdrawn.
4. Your obligations
You confirm that you are entitled to use the materials you upload and that our processing of them infringes no third-party rights. You keep your access credentials to yourself.
Glasshouse may not be used for electoral campaigning, nor for military, defence, intelligence or harm-directed purposes. That holds however a project is labelled and admits no exception; the non-elected administration of a state is expressly permitted, and winning an election expressly is not. You may not provide access to Glasshouse, nor supply a report or any other output of it, to a party those restrictions cover, whether as a reseller, a white-label partner, a channel, an agency acting for them, or in any other arrangement. A breach of any of this entitles us to terminate without notice and to suspend access at once.
5. Availability
We operate the service with due care but owe no particular level of availability. Maintenance windows and outages are possible.
Service level: decide whether an availability commitment is given, and what it says.
If a run breaks off for reasons on our side, it is continued from where it stopped rather than recomputed; where that is not possible, we credit back what it consumed. Today a person does that on a request to support@creativehuman.ai.
Credit-back: settle the entitlement, the deadline and the route.
6. Prices and payment
Prices and payment: settle the price list, how payment is made, the payment term, how VAT is shown and the reverse-charge treatment for customers in other EU states.
7. Liability
We are liable without limit for intent and gross negligence, for injury to life, body or health, and under the German Product Liability Act. For ordinary negligence we are liable only for a breach of essential contractual duties, and then only up to the damage typically foreseeable for a contract of this kind.
We are not liable for a decision taken on the strength of a report: a report plays a decision forward; it is not an outcome.
Liability cap: settle the ceiling and what it is measured against, with counsel.
8. Term and termination
The account relationship runs for an indefinite term. The right of either side to terminate for good cause is unaffected.
Termination: notice periods, the form notice takes, and what happens to unused credits.
9. Data protection
How we process data is set out in the privacy policy. Where we process personal data on your instructions, an Art. 28 GDPR agreement covers it.
Processing agreement: settle the template and how it gets signed.
10. Final provisions
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. Should any provision be invalid, the rest of the contract stays in force.
Place of jurisdiction: settle with counsel whether jurisdiction is exclusive at the company's registered seat, Rostock.
Changes: settle how a change to these terms is announced, with what notice, and what silence means.
2 September 2026, draft v0.1 of 13 August 2026 carried over from the Glasshouse app. See also our Imprint and Privacy policy.